F.A.Q.
Questions?
Do you have any questions? Our customer service team is available and will respond to you as soon as possible.
Please do not hesitate to contact us at contact@beautybienetre.com.
Here are some frequently asked questions:
When will I receive my order?
Orders are usually shipped from our warehouses within 3 business days.
It then takes between 5 and 7 business days for your item to arrive at your home.
During peak periods, it may take up to 6 days before dispatch. Our packages are shipped with La Poste; we do not work with relay points.
My order is not complete
Since we have different storage locations and work with different manufacturers, you may receive your products in different packages. So don't worry if you don't receive everything at the same time.
Our average delivery times are 5 to 7 business days. It is possible that some packages may take a little longer than this.
However, if you still have not received your package within 35 business days of ordering, we will fully refund you and you can keep the item when you receive it.
Contact us at contact@beautybienetre.com to report an unreceived item.
Can I cancel or modify my order?
We process your orders quickly, usually within 12 hours.
For this reason, you have 12 hours after ordering to send an email to cancel or modify your order to contact@beautybienetre.com
Beyond this time, your items will have already been shipped, so we will not be able to modify your order.
The item I received is broken/defective?
Despite our demanding selection of trusted carriers, your package may arrive damaged.
In this case or in the case of a design defect, contact us at contact@beautybienetre.com with the following details:
- Your order number
- A description of the problem (wrong/defective item, ...)
- A photo or video
You will not need to return the product and we will directly refund the amount of your order in the form of a voucher (if you wish another form of refund, please let us know).
What payment methods do you accept?
We accept the following payment methods on our website: Visa, American Express, Mastercard, Debit Cards, PayPal, and Bank Cards.
Is my information secure?
To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misused, accessed, disclosed, altered, or destroyed inappropriately.
If you provide us with your credit card information, it will be encrypted using SSL security protocol and stored with AES-256 encryption.
Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional standards generally recognized by the industry.
